A look at customer relationship management systems (CRMs), customer data platforms (CDPs), and Data management platforms (DMPs) (By James Bayhack) In today's digital world, data-driven customer analytics have become the heartbeat of modern businesses. Customers are engaging with businesses through digital channels while innovative...
Covid-19 has accelerated the rate of digital technology adoption around the world, but also revealed the depth of the digital divide worldwide. For millions of people living in Africa, who do not have access to the internet or laptops and smartphones, the pandemic has resulted in greater...
The Vision Impact Institute recently convened experts in children's vision and health to discuss the implications of digital learning on children's vision, a year after many schools globally switched to virtual learning as a result of the COVID-19 pandemic. The panel included Donna Mazyck, Executive Director - National Association...
Next generation tools that provide essential financial services are becoming a powerful force for change by driving financial inclusion in developing economies By: Andy Jury, CEO of Mukuru With the World Economic Forum warning (https://bit.ly/2NntZ7V) of a deepening digital divide that will ultimately exacerbate global inequality,...
By Isabel Papadakis, Head: Africa Industry Value Advisory at SAP Organisations have experienced immense disruption over the past year. Many have had to reinvent their operating models, their product or service offerings and, in some cases, even their entire business model. In the face...
The global pandemic has accelerated the need for true digitisation as African customers demand a more seamless digital customer experience from their communications service providers (CSPs), writes Pikie Monaheng, CEO at Amdocs South Africa It's no secret that CSPs need to transform their businesses...
When it comes to cybersecurity, a lack of resources can be a bigger threat than the criminals who have their sights set on stealing organizations' data, money, time, and reputation. By Lucy Kerner, Security Evangelist and Strategist, Red Hat
By Timo Jokiaho, Chief Technologist - Global Telco Ecosystem As technology evolves towards containers and cloud-native architectures and applications, there are key architectural considerations for communications service providers (CSPs) to address 5G is accelerating deployments of edge computing, as...
The Bill & Melinda Gates Foundation today announced it will commit an additional $250 million to support the research, development, and equitable delivery of lifesaving tools in the global effort against COVID-19. Marking the end of a year focused on the scientific breakthroughs needed to end the...
Ransomware, malware and phishing are generally seen as threats, though this changes considerably at a granular level The 2020 KnowBe4  African Report based on their "What keeps you up at night?" survey, reveals a landscape with some shared concerns, but many...