Computech Limited Banks on Excellent Customer Service to Thrive

The Computech Team celebrates its 30th anniversary with an Employee Appreciation Day at Windsor Golf Hotel & Country Club

By Macharia Wachira

Although the African technology industry is in its nascent stages, it has been a significant part of the continent’s socio-economic transformation in the past and will continue to be in the future.

Computech Limited, a leading systems integrator with a presence in Kenya, Uganda, Tanzania, Rwanda and Zambia, has been a major player in the technology sector in East Africa. For the last three decades, the firm has consistently provided top-notch technology solutions to a growing clientele in the countries it serves.

Computech’s origin can be traced back to 1987 when its Founder and Group Chairman, Hassan Popat, established the company with an aim of bringing state of the art technology and expertise to the East African region.

Initially supplying hardware solutions, the company entered the market with a clear goal of serving the East African market with quality products and services. “Our mission is to enable high performing companies to communicate and work faster, more effectively and more profitably,” says Mr. Popat.

Since then, Computech has set itself apart by blending the world’s leading technology products and services with excellent customer service. This has contributed to consistent growth and enabled further portfolio diversification as technology advanced. From hardware solutions, Computech grew its product and service offering to include software solutions, managed services, enterprise solutions, and many more.

Ed Callen, MD East Africa for HPE, with Dipak Galaiya, Computech CEO-Kenya and Elahe Anjarwalla, Computech Manager for Strategy & Transformation.

Following its appointment in 1994 as one of Hewlett Packard’s first distributors in East Africa, the company created two main divisions; one dealing with supplies to end users and another supplying re-sellers. Today, Computech is one of HP’s largest partners in East Africa and received special recognition of this at their 30th Anniversary.

Over the years, the firm has cemented its place at the pinnacle of the robust technology industry in East Africa. Its success in the industry is punctuated by massive technology projects that it has successfully executed across the region, serving some of the largest corporate customers in the telecommunications and bankingsectors, and many other customers including government and non-governmental organizations.

Going by the number of accolades and awards that the company has amassed over the years, there’s no escaping the fact Computech has been a consistent leader in the sector.

It has also made a name as one of the most trusted and reliable service providers in the industry. So, what makes Computech stand out?

“We provide superior customer service,” says Popat. “Our teams travel long distances to meet the needs of our customers and we take pride in going the extra mile to make sure the customer gets the best service.”

Looking at the tremendous growth, it’s easy to see why quality services and great customer experience have been at the heart of this company. These core values are inextricably linked to the company’s culture which becomes clear when you visit the firm’s Westlands headquarters. The well-manicured lawn, green spaces, and creative office setting makes for a conducive working environment. “A well-equipped and well-trained team,” says Popat, “serves the customers better.” He says that Computech has over the years improved the working conditions of its staff to enhance capability, creativity, and productivity. ”We invest in people. We train our people, develop their ability while building our knowledge base,” says the CEO, Dipak Galaiya, adding that the firm is proud to have an exceptional team of professionals. With a loyal and trained team of over 300 employees across the Group, it’s not a surprise then that the company continues to soar like an eagle.

Computech employees participating in the Standard Chartered Marathon, having fun outside the office.

Any company can move from good to great on the strength of its product and service offering, and Computech understands this well.

The company offers the best solutions in the market, partnering with some of the world’s largest and best renowned technology companies, including HP, Dell, Cisco, and Microsoft among others, to give customers the best quality solutions.

Currently, Computech’s full suite of solutions are structured into six main divisions namely; Value, Cabling, Volume, Leasing, Managed Services and Software.

The Value division provides high-end computing, storage, cloud and networking solutions while the Volume division focuses on fast-moving computer hardware and consumables. The company also offers structured cabling, CCTV, security and wireless solutions through its Cabling division. Additionally, the Leasing Division allows customers to lease enterprise equipment and computer hardware solutions while Software Division covers cloud computing solutions, cyber security, Microsoft and customized software solutions. The services division covers outsourcing and managed IT services, a key growth area for the company.

Because the industry is dynamic, the most successful tech firms keep a close eye on trends in the sector. To stay ahead, Computech reads trends and adapts accordingly.

“We move with trends. For instance, we have recently increased the services we offer in our software division to include solutions for cyber security which is becoming an increasingly important area for businesses today,” Popatsays.

Other emerging trends and potential growth areas, according to Galaiya are big data, Internet of Things and blockchain technology. Currently, the company is innovating to adapt to these trends.Computech is further bolstering its product portfolio by venturing into the healthcare and banking sectors.

Although Computech has justcelebrated its 30-year anniversary, it seems like its journey has just begun. The firm will continue being a trusted advisor and service provider for its customers and looks to an even brighter future.